100-Night Sleep Trial
We understand it can take time to decide if a product is right for you, which is why we offer an at-home trial on all Serta.com products. Our 100-Night Sleep Trial starts on the date of delivery and allows you to return any products that aren’t a good fit for a full refund, so you can rest assured you won’t be stuck with something you don’t love!
Generally, for mattress and base returns, we’ll help coordinate a return pickup with our delivery partners at RXO at no cost to you.
For all other items, we will provide guidance that may include alternative options, again at no cost to you.
The Return Process
Before starting a return, we encourage giving your mattress a month of use for your body to adjust to the new feel and for it to break in. During this time the foam will become less stiff. While waiting a month is encouraged, this break-in period can vary from person to person. Please be mindful that you do not have to wait a month before starting a return, however, if the mattress isn’t the perfect fit.
Our return process varies depending on one main factor - who delivered your product.
RXO
Before starting a return, we encourage giving your mattress a month of use for your body to adjust to the new feel and for it to break in. During this time the foam will become less stiff. While waiting a month is encouraged, this break-in period can vary from person to person. Please be mindful that you do not have to wait a month before starting a return, however, if the mattress isn’t the perfect fit.
Our return process varies depending on one main factor - who delivered your product.
Fedex or UPS
If the item was delivered by FedEx or UPS, we will provide guidance on removal or, in some cases, the potential for donation as there are organizations who accept our gently used products. We want www.Serta.com goods that still have plenty of life in them to find new homes and not go to waste.
Starting a Returns
If you determine your product is not a good fit, and decide to return, please fill out the form below to initiate the process. We work to ensure a smooth return experience and will provide the best next steps.
Once we receive your request (please allow up to 48 hours), we will send an email to the email address on file with the next best steps for your return.
Refunds
Refunds are issued back to the original form of payment once we receive confirmation that the return shipment or pickup has been completed.
Please allow 5-10 business days for refunds to be processed by your financial institution.
Exchanges
If you need to exchange a product within your sleep trial, please reach out to support@Serta.com for further assistance.